Tired of Guest Complaints About Cleanliness? Here's What to Know Before You Hire
Tired of Guest Complaints About Cleanliness? Here's What to Know Before You Hire
Blog Article
Running a hotel in Melbourne isn’t easy. Between OTA reviews, rising expectations, and seasonal chaos, even one missed bin can cost you a star.
The truth? Good cleaning services aren't just an expense—they're your brand insurance.
But with dozens of providers offering "spotless service," how do you separate the pros from the pretenders?
This guide is built for hotel managers, operators, and accommodation owners looking to choose hotel cleaning services in Melbourne that won’t leave you second-guessing.
What Should You Expect from Professional Hotel Cleaning?
Let’s cut to it. Any cleaning company can vacuum and mop.
But hotels need more than basic maintenance—they need consistency, speed, and discretion.
Top-tier hotel cleaning providers typically offer:
Trained cleaners who understand hospitality standards
Daily room servicing, deep cleans, and public area maintenance
Linen, laundry and restocking support
Transparent pricing with flexible contracts
Cleaners who blend in—not stand out
Real talk? If your cleaner looks lost in the corridor, your guests will feel it.
How to Spot Quality Hotel Cleaning Services in Melbourne
Not all providers are built the same. And not every "commercial cleaner" understands hotel pressure.
Here’s how to spot the real deal:
1. Experience with Accommodation Cleaning
Ask: “How many hotels do you service weekly?”
A team that’s used to handling guest rooms, lobbies, kitchens, and amenities will already know:
Which areas to clean and disinfect
How to spot small details guests will review
How to avoid interrupting guests or causing noise complaints
Cleaning a hotel isn’t like an office—turnovers are tighter, expectations higher.
2. Proof of Consistency and Reviews
Check for:
Google reviews from real hoteliers
Case studies or named clients (not just “trusted by leading hotels”)
Photos of actual work (not just stock images)
Anyone who’s hired a flaky cleaner knows the pain of fixing sloppy work at 6 a.m. before check-in.
Should You Outsource or Hire In-House Staff?
It depends on your hotel’s size and flexibility needs.
Outsourcing hotel cleaning in Melbourne gives you:
Access to backup staff when someone’s sick
Scale-up capacity for events and peak periods
Fewer admin headaches (e.g. payroll, training, WHS compliance)
In-house staff might work if:
You run a small motel or B&B
Your team knows your exact expectations
You prefer daily direct control
Many Melbourne hotels blend both: a core team for day-to-day, and outsourced teams during holidays or major events.
What Services Should Be Included in a Hotel Cleaning Package?
A professional provider should offer more than a one-size-fits-all mop job. Look for these inclusions:
???? Room Servicing
Bedmaking with fresh linen
Surface dusting and sanitising
Bathroom disinfection
Amenities restocking (soap, coffee, tea)
???? Common Area Cleaning
Lobbies, lifts, stairwells
Shared bathrooms
Gym, pool, or spa areas (if relevant)
???? Laundry Services
Pick-up and drop-off of towels and sheets
Stain removal
Emergency restocking
Bonus if they use eco-friendly cleaning agents and low-impact machinery—it’s becoming a guest preference, not just a trend.
What to Watch Out For When Hiring a Cleaning Company
Not every provider will admit their weaknesses—but your reviews will reflect them.
Here are a few red flags:
No hospitality-specific experience
Subcontractors with no direct training
No clear checklist or scope of work
Vague pricing with hidden weekend surcharges
No contingency plan for staff no-shows
Remember: price alone doesn’t guarantee value. If it sounds too cheap, expect cut corners.
How Much Should You Budget for Hotel Cleaning Services in Melbourne?
Costs vary public area cleanliness in hotels depending on:
Number of rooms
Frequency of servicing
Linen requirements
Public space size
Rough estimates:
$35–$55 per standard room
$5–$10 per linen item (washed, folded, returned)
$50+ per deep clean or exit clean
Many companies will tailor pricing based on your layout and needs—but transparency is key.
Always ask for a written breakdown, not just a flat hourly rate.
Real Talk: What Guests Actually Notice
It’s easy to obsess over marble finishes or smart lighting. But cleanliness is more emotional than visual.
Guests care most about:
That "just-cleaned" smell
Crisp sheets (no stains, no wrinkles)
Dust-free skirtings
No random hairs in the shower
Toilets that feel disinfected, not just flushed
In reviews, it’s not just “the room was dirty”—it’s “the room felt dirty.”
That distinction costs stars.
FAQ: Choosing Hotel Cleaning Services in Melbourne
Do I need to sign a long-term contract?
Not always. Many providers offer flexible or rolling contracts. Ask upfront—especially if you're trialling a new supplier.
Can I request same-day or emergency cleaning?
Reputable services should have rapid-response teams available. Helpful for sudden guest mishaps or health incidents.
How often should common areas be cleaned?
Daily, at a minimum. For high-traffic hotels, twice daily (especially lifts, door handles, and shared bathrooms).
Final Word: Choose Cleaning Services That Treat Guests Like You Do
You can’t be everywhere at once. But your cleaning service is—so choose one that mirrors your standards.
If you run a high-turnover, guest-focused property, reliable accommodation and hotel cleaning Melbourne services can keep your rooms guest-ready without the stress.
Want to dive deeper into safety and sanitisation expectations? Safe Work Australia’s hospitality cleaning guidelines are a smart reference.